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Return to shopFAQ v1
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We use stripe to process payments. Stripe accepts all major credit cards, Apple Pay, Google Pay etc.
Yes, your payment information is secure. We do not handle the payment information. It is all processed by Stripe.com
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. We offer a 7 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.
Returning items from overseas will be at the cost of the customer.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition with all tickets and tags attached.
All refunds exclude postage costs, unless a mistake has been made by us. Returning items from overseas will be at the cost of the customer.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance at hello@pixiemccann.com.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to send us an email.
Please allow 10 – 21 business days from the time your package arrives back to us for a refund to be issued. We aim to be quicker but sometimes it takes a bit longer than we would like.